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The horrible hold music/talk experience where they tell you how wonderful everything is just makes me loathe to attempt it again. It did exactly what it was su
by hyperman1 6y ago
The horrible hold music/talk experience where they tell you how wonderful everything is just makes me loathe to attempt it again.
It did exactly what it was supposed to do: lower their costs by making it your instead of their problem.
- account42 6y agoExcept now people like me will refuse to use phone support and email/mail/tweet their PR/CEO/whoever to resolve the issue, which are all likely more expensive than proper support staff.
- partomniscient 6y agoYeah, this works. You feel kind of bad, but you value your time in helping them fix whatever problem you have using their product/service. Sometimes I've known exactly what the problem is and don't want to jump through the hoops of level 1 help to get to level 2 to get to level 3 which can take hours but can be mitigated by outlining the problem in a public forum you know they have reps montoring, and its resolved in minutes. You can still achieve this reasonably politely and thank them afterwards and its actually a good outcome for both parties.