They are speaking on behalf of Google. So what is effectively said is "Google is unable to ..." which is clearly BS. I mean it is like "I'm unable to return th

They are speaking on behalf of Google. So what is effectively said is "Google is unable to ..." which is clearly BS. I mean it is like "I'm unable to return the money [as it would be against my policy to do so]". Though it is even worse than that as Google wouldn't even say which policy was violated. Full Kafka. The fact that people still put up with this is a clear evidence of Google's monopoly position.