For a startup community, where founders will often be in a customer support role, the wording and tone of user communications (especially those with an unwelcom

For a startup community, where founders will often be in a customer support role, the wording and tone of user communications (especially those with an unwelcome message) is often top-of-mind, so a language discussion can be relevant. I’ve sometimes spent hours crafting a single reply to politely decline a request. It’s not even proportional to the prospective importance of the customer, it’s a matter of respect for all potential users. Also, sometimes, investigating the issue to determine the right words has revealed hitherto unknown problems, uncovered new possibilities, highlighted alternative solutions that may be palatable, or even changed the outcome entirely. Discussing the language used is actually thereby more productive & constructive than simply piling on Google for being careless, callous and pompous yet again.