You aren’t wrong, but (taking the corporate entity in question as a monolith, which is fair from the outside) “unwilling” is a much more honest word choice in c

You aren’t wrong, but (taking the corporate entity in question as a monolith, which is fair from the outside) “unwilling” is a much more honest word choice in cases like this since it clearly communicates that there was a real practical decision that could feasibly have gone either way. “Unable” lines up better with things that are infeasible, e.g. Apple can’t recover the data on an encrypted hard drive without the password or recovery key because it’s literally impossible or would at least require nation-state level computing resources to have a realistic shot at cracking even a weak password. “Unable” is dishonest because it passes responsibility beyond the veil of the typical user’s ignorance. We’re so used to this sort of language that we’re conditioned to allow it even when we know it’s bullshit. It shuts down discussion and allows its wielder (inevitably a corporation) to avoid explaining itself. In the developed Western world we have a big problem with letting corporations do whatever the hell they want without explaining themselves, so I don’t think we should let them get away with this sort of thing anymore, and not being satisfied with mealy-mouthed evasion is one of the first steps down that road.