Wonderful theoretically - but I wasted weeks of time trying to get them to even acknowledge a problem. I've called a bank informed someone opened a line of cred

Wonderful theoretically - but I wasted weeks of time trying to get them to even acknowledge a problem. I've called a bank informed someone opened a line of credit pretending to be me, and been told they will get back to me, whilst letting the debt grow. There is no sense of urgency. Its such a broken system.