Also worth checking out Linus Tech Tip's Secret Shopper series, where they buy a Dell PC over the phone while masquerading as an "average" PC buyer (hint: the e

Also worth checking out Linus Tech Tip's Secret Shopper series, where they buy a Dell PC over the phone while masquerading as an "average" PC buyer (hint: the experience is pretty shitty) Part 1: https://www.youtube.com/watch?v=Gz7WMF4wWko&t=430s https://www.youtube.com/watch?v=Gz7WMF4wWko&t=430s Part 2: https://www.youtube.com/watch?v=Q2kCUbY4ZWs https://www.youtube.com/watch?v=Q2kCUbY4ZWs Part 3: https://www.youtube.com/watch?v=0ViO0ETvfEc https://www.youtube.com/watch?v=0ViO0ETvfEc I think those of us in the industry often miss out on how confusing PC buying is for normal people. Things that are obvious to us is just cryptic technobabble for the general public.