> Unfortunately the warranty on your product has expired and we do not issue refunds for products outside the warranty period. If you pressed me I would admit

> Unfortunately the warranty on your product has expired and we do not issue refunds for products outside the warranty period. If you pressed me I would admit that yes, in some exceptional cases we issue refunds for products outside of warranty but we're not doing so in this case because [whatever, the product broken due to misuse, etc.]. To say I am not issuing a refund or that I do not issue refunds on out-of-warranty is truthful or reasonably so. It's perfectly possible to communicate that without being rude or claiming to be "unable."