There are many vague accusations in this article, but the core issue seems to be this: > Keen followers will recall that when our Use Restrictions Policy was f

There are many vague accusations in this article, but the core issue seems to be this: > Keen followers will recall that when our Use Restrictions Policy was first officially rolled out, neither hate speech nor harassment were included. One of my colleagues (who comes from a marginalized background) and I (an Asian American woman child of immigrants who had grown up poor) had debated vigorously for their inclusion, with David in writing while Jason gazed from the sidelines, intellectually making our case before ultimately being told: no. We won’t include them yet. Let them stay in the grey area. Let us stay silent. TL;DR: Basecamp decided not to explicitly include hate speech nor harassment in their use restrictions policy. It's not clear if there were specific customers using Basecamp to (project manage?) hate speech or harassment, though I suspect any specific cases would be alluded to if they existed. The author does suggest that they received customer questions asking if Basecamp supported "free speech": > we began seeing more customer support cases asking about whether Basecamp “discriminated” against its customers. Whether it supported “free speech”. Another Moral Quandaries case came up, one that proved to be the most challenging professional experience of my life — and I’ve worked in refugee camps before! The author managed to get hate speech and harassment added to the use restrictions policy eventually by sharing their personal experience of harassment: > Over the course of that 10-day Moral Quandaries case investigation and discussion, it became clear to me that the only way to move you two was to prostrate myself. To violate my own sense of personal privacy and list out in excruciating detail example after example of how I have experienced hate and harassment. So I did, and at the end, hate speech and harassment were added to the list. I have to say, after reading this rebuttal, I'm inclined to side with Basecamp. The amount of loathing this employee has for their employer is staggering, though it's not clear if the issues being debated actually related to real-world issues or were simply matters of principle. I can now see why Basecamp would take the steps they did.