Alternatively, it can mean that customers don't have any other better options. Take work chat for instance, in which all of the available options are heavyweigh

Alternatively, it can mean that customers don't have any other better options. Take work chat for instance, in which all of the available options are heavyweight web/electron apps. In fact for that category specifically it's a common gripe that all the options are bad and one has to select based on which is the least-bad for their particular situation.