It's sort of interesting how long this has worked, and as well as automated customer service the same or similar case can be made for automated moderation. You

It's sort of interesting how long this has worked, and as well as automated customer service the same or similar case can be made for automated moderation. You can often hear people on here excusing this by saying "if they didn't do this, their business model wouldn't scale". Well yes. If you can do the automation and it works then you have a business at scale. If not, perhaps your business shouldn't be a scale business. As is, the negative externalities of this imperfect automation are significant.