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Google is pretty infamous for the over reliance on automation for customer service. But ultimately the reason why they persist is because they can afford get aw
by thereddaikon 6y ago
Google is pretty infamous for the over reliance on automation for customer service. But ultimately the reason why they persist is because they can afford get away with it.
- teamspirit 6y agoI think one day there will eventually be a class action lawsuit filed against one of these companies for their opaque customer response process. How did it get this way? How did we allow it and for so long? I really don't know. Here we are, the community involved yet somehow this method of customer [non]interaction grew out from underneath us. *spelling edit: fire -> for
- Taylor_OD 6y agoWhat are you going to do? Stop using Google products? Good luck.
- pjerem 6y agoDone. And it was way easier than i tought.
- lainga 6y agoI could... take my travellers' cheques to a competing resort...
- tomjen3 6y agoI run firefox and use DDG.
- heywherelogingo 6y agoYes. Android and gmail are my last two to get rid of. I was wanting to play with mail in a box, but this morning had an alert on my phone demanding my birthdate within 14 days. So, I'll be expediting google out of my life within the next 14 days.
- dannyw 6y agoAndroid is so bad for privacy.
- LegitShady 6y agoIs AOSP bad for privacy as well? I've been migrating all my services and devices away from Google (I've owned nothing but pixels and nexus phones for a long time) but I was hoping flashing to lineage would work rather than buying a new phone.
- cecja 6y agoYes, AOSP is still calling home.
- danShumway 6y agoBase Android with unmodified settings is terrible for privacy. If you're willing to put in the work to install LineageOS and move off of Google apps and jail/delete them, it can become a superior option over iOS, if for no other reason that that you can set up competent adblocking and take advantage of Open Source replacements for apps like Youtube that don't transmit as much data. This is part of why it's tricky to make phone recommendations to privacy-conscious people. iOS is the clear winner on privacy for nontechnical people, and the clear loser on privacy for highly technical people. But a lot of people fall in the middle of that spectrum -- semi-technical -- and then it becomes complicated to figure out what they should do.
- e3bc54b2 6y agoIf you don't use YouTube, I bow to you good netizen. But in all honesty, it is very very hard to avoid Google. Android, Gamil, YouTube and Search are big four left on my list.
- Igelau 6y agoI'm using YouTube less and less. The ads have become intolerable, and I had my own bad experience with their copyright violation detection. That's the easiest one for me to abandon.
- seanhunter 6y agoIt's sort of interesting how long this has worked, and as well as automated customer service the same or similar case can be made for automated moderation. You can often hear people on here excusing this by saying "if they didn't do this, their business model wouldn't scale". Well yes. If you can do the automation and it works then you have a business at scale. If not, perhaps your business shouldn't be a scale business. As is, the negative externalities of this imperfect automation are significant.
- passivate 6y agoGoogle's business model is where they automate everything, and you keep running on the treadmill. From a business standpoint, its fabulous, and I'd probably applaud them if they weren't so awful.