None of my examples needed experts to address — just someone of the affected group on the team and (yes) comfortable enough to speak up. Also, even in your hypo

None of my examples needed experts to address — just someone of the affected group on the team and (yes) comfortable enough to speak up. Also, even in your hypothetical, there will still be issues that are difficult to raise internally because the entire area is political. And so nobody will, until your company embarrasses itself in very public ways. People bring politics and emotion. If your customers or staff are people, it is more effective to be able to discuss their issues directly without contorting yourself into a "just focus on the work" correctness.