Equifax drives me insane. I can't manage my own freeze with them because they can't validate who I am over the phone (none of other bureaus had a problem). In

Equifax drives me insane. I can't manage my own freeze with them because they can't validate who I am over the phone (none of other bureaus had a problem). Instead, I have spent 6+ hours on the phone with them over the last 3 months. I have faxed the requested information 3 times and mailed it once and nothing has been resolved. I've given up. I recently had to have my credit checked for home purchase and I simply told the lenders that I would not be working with them if they could not use Experian or Transunion to verify my credit. The most insanely infuriating thing about all of is was that when Equifax got hacked, I immediately froze my wife's and my own credit with Equifax. At the time, they required you to create a unique 16 digit key to manage your freeze. They have apparently done away with that, so even though I own the key and can give it to them, it means nothing to them. My wifes account has no issues. My account will be frozen for life at Equifax, I don't care to waste any more time with them and I the credit system in the US with a passion.