On the other hand... if you're swapping people in and out of a roll, it forces you to have an SOP and training. If it's the same person for 5+ years, I can gua

On the other hand... if you're swapping people in and out of a roll, it forces you to have an SOP and training. If it's the same person for 5+ years, I can guarantee there's nothing accurate written down (even in regulated industries). Given the two problems, I've seen more dumpster fires as a result of the latter than the former.