There is another bit in the vid I watched there was a dongle they could buy for awhile. It was telling them exactly what they did wrong and how to fix it. Bas

There is another bit in the vid I watched there was a dongle they could buy for awhile. It was telling them exactly what they did wrong and how to fix it. Basically taking the obscure error code and turning it into human with pictures. The franchise dudes were extremely excited for it. That lends a decent amount of credence to a 'process' issue. If that many people are messing it up. Then something is wrong either in the physical or training realm or both. I usually have to have this conversation every few years when someone says 'oh we will just train the users'. Then I go 'dude I know how this should work and I am totally lost, do you expect someone who does not give much of a crap about it to pick it up?'. One thing the vid misses though is the lockout rate could be coming from mcdonalds itself in a different way. They do not want to end up on the wrong side of a lawsuit and bad publicity. Remember the lady who spilt coffee on herself, and got 2nd/3rd degree burns. That cost them a lot of time, money and bad press. So they may have set the machines to be oversensitive.