Exactly. It's complex, it has to refrigerate and heat, it has to do complex things with fluids and moving parts, it has to be 100% safe and hygienic, output has

Exactly. It's complex, it has to refrigerate and heat, it has to do complex things with fluids and moving parts, it has to be 100% safe and hygienic, output has to be 100% reproducible and its operated by a high school kid who's still a bit high from smoking earlier. A better question is why they don't have 2+ machines to both share the load and give some redundancy. I'm all for economic self interest, so I assume ice-cream isn't a money maker (maybe even a loss leader?) so no one actually cares if the machine is down all day as long as people buy something else.