I had signed up for a separate account in order to get access to their API (you have to have an MCC account to use the API which requires you to create a new ac

I had signed up for a separate account in order to get access to their API (you have to have an MCC account to use the API which requires you to create a new account - ridiculous IMO). They make outbound calls to new accounts to assist in setting up campaigns so when that happened I explained the situation and he played mediator to get it back up. Normally I wouldn't suggest breaking their ToS by making multiple accounts but it's likely the only way to get them on the phone.