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What are the differences between service costs and operating costs? [1] I'm surprised not to see taxes and other external costs being taken into account in the
by franky47 6y ago
What are the differences between service costs and operating costs? [1]
I'm surprised not to see taxes and other external costs being taken into account in the Retention Margin. Are they pre-subtracted from gross sales as the input of RM ?
[1] edit: found the answer in the Learn More section: https://www.causal.app/saas-metrics/retention-margin https://www.causal.app/saas-metrics/retention-margin
- sokoloff 6y agoTo your second point: (business income) taxes are a cash-flow item, but are out of scope for margin analysis, which is a profitability measure, not a cash flow measure.