I think its more like ordering food in a restaurant then dev and ops. Where the platform team is the restaurant and the workers are some of the engineers and th

I think its more like ordering food in a restaurant then dev and ops. Where the platform team is the restaurant and the workers are some of the engineers and the customers/eaters are the users of the platform. Kitchen needs to cook in a certain way, cant be doing a million substituions the waiter can only do so much, customers can't cut the line if its busy, should have made a reservation.