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> I always had access to a Taylor manual and a Taylor technician via phone at no cost. Was that technician for free? Or did your franchise owner pay for it, ou
by sverhagen 6y ago
> I always had access to a Taylor manual and a Taylor technician via phone at no cost.
Was that technician for free? Or did your franchise owner pay for it, out of (your) sight? The claim isn't that they do a poor job with technicians, just that they are perversely incentivized to profit from it.
The video also explains there was a (very limited) owner manual, while all the secrets were in the service manual. Which of those did you have access to?
I find it potentially a bit of a low blow to question Wendy's and others' food safety standards.
Did you see the video?
- setr 6y agoPayment type would also matter. If it’s a flat monthly fee then they’re incentivized to avoid service calls. I imagine franchises and Taylor itself would also vastly prefer such a scheme, as it would reduce cost variation.
- sverhagen 6y agoI understand that companies like Taylor benefit from income streams being predictable. But as per the video it seems that their revenue model was predicated on having as many incidents as possible, each billed separately.
- carlmr 6y agoIf you have many incidents, they become statistically predictable again.
- wronglebowski 6y agoI had access to both. We did not pay for any of it. In fact the Taylor facility in our local market offered free “training” days once a year specifically for McDonald’s employees. McDonald’s is much more political than people think. The franchise I worked for was very well connected and well represented. It’s possible that this access was something they pushed for or is not well known.