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I do not think consumers know this at all and very much do agree that what they buy will be available to them during their lifetime at least. When I told friend

I do not think consumers know this at all and very much do agree that what they buy will be available to them during their lifetime at least. When I told friends that this can (and does) happen to books on Kindle that they paid for, they were very surprised. I am a reasonable consumer but yes, of course I assume that if it does not say 'rent this movie or book for a day' but instead uses the word 'buy' (often next to the button rent, so they they are making a distinction!), it will not dissapear. If it does disappear, I should get a refund, no matter the reason for it disappearing.

Applejinx 6y ago
If it was an object in your house, and they made it disappear and left you some money, that would be theft. Thoughts? I'm not convinced 'making digital goods disappear' is good. I know WHY it's done and totally understand the justification, but I continue to dislike and distrust the practice. Should we normalize the idea that everything we own is fungible, at the discretion of a third party, for its exchange value? Under what conditions do they get to swap out our property for replacements or money?