Your critique seems more about waffle words in apologies and less about this specific apology. While they do waffle in that sentence, on the whole, their apolog

Your critique seems more about waffle words in apologies and less about this specific apology. While they do waffle in that sentence, on the whole, their apology seems pretty sincere. They acknowledge their error and the harms they perceive they caused. As a linux user, I am inclined to accept.