That fifth word is a mistake and the apology certainly has flaws, but you are being extreme. A more substantial criticism is that blending we’re sorry with exc

That fifth word is a mistake and the apology certainly has flaws, but you are being extreme. A more substantial criticism is that blending we’re sorry with excuses and mitigating explanations is what makes it lose impact. But really, they acknowledge the harm they did and they said sorry and I hope you give them some credit for doing so.