First, they released their apology on a Saturday? The Friday / Saturday release is generally a bit shady to start with. The single mention of the IRB and lack

First, they released their apology on a Saturday? The Friday / Saturday release is generally a bit shady to start with. The single mention of the IRB and lack of apology for doing human behavior research without permission of the test subjects is still problematic. I suppose being involved with an industry that does A/B testing on users might be an excuse. Also, "any harm" should be "the harm" in a sincere apology.