I agree. There are weasel-words throughout, starting with apologizing for "any harm". When you've been told what the harm was, don't apologize for "any harm" yo

I agree. There are weasel-words throughout, starting with apologizing for "any harm". When you've been told what the harm was, don't apologize for "any harm" you might have caused. You should start an apology by demonstrating that you have listened and understood exactly what harm you caused. Listing the harm you caused is also an important part of the public record, so that anyone else considering a similar scheme in the future can see what consequences were agreed to have happened the last time.