I think it's relatively common to have support responses not sent under the employee's real name. "Riot Zed" sounds about as common as "Alice at Foobarcorp" or

I think it's relatively common to have support responses not sent under the employee's real name. "Riot Zed" sounds about as common as "Alice at Foobarcorp" or "Gamemaster Bob". There is just too much out there for someone to find when using their full name. No need to give angry customers an easy way to dox your employees.