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It’s tricky to handle this, though. As a programmer, I’ve both had situations where the bug ticket had details I overlooked and situations where the attempt to
by fiddlerwoaroof 6y ago
It’s tricky to handle this, though. As a programmer, I’ve both had situations where the bug ticket had details I overlooked and situations where the attempt to specify a problem in the ticket led me on a wild goose chase.
- dlhavema 6y agoI Can't agree more. Overly specific details in a ticket might mean that's the only place where the problem exists or it might mean that's the only place the problem was detected. Which lead to very different root causes...
- zdragnar 6y agoIn this case, there isn't a wild goose, it is sitting neatly penned up. They literally have a device to get error logs from the car with manufacturer specific codes specifying what is wrong. That process is the same first step they would have taken anyway; I mentioned what I did to make sure they would have the right part available. As it turned out, I still had to wait an hour and a half once they figured it out because, lo and behold, they didn't have one and had to go out to get another.