Support. With a paid product, I know that I paid money and expect a level of support commensurate with that. I know that, if something goes wrong, I can pick

Support. With a paid product, I know that I paid money and expect a level of support commensurate with that. I know that, if something goes wrong, I can pick up a phone and contact someone. The quality may not be great, but at least it exists. With an open source product, that does not necessarily exist. I find myself searching through catacombs to find anyone that can respond to my requests. And immediate turnaround time? forget it. Even with the paid open source software, the turnaround time is terrible (take red hat as an example). Quite frankly, I dont think anyone who tried to sell open-source software really tried to solve the support problem.