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Why does this app have 4 stars on the App Store?
- teekert 6y agoAnd the Play Store for that matter [0]. They dropped hugely after pushing their v3. For days they were below 2 stars on the Play Store. But then they bounced back in a period of a couple of days to well over 4 stars. Is there any analytics that can be done by 3rd parties? This is very strange, right? [0]: https://play.google.com/store/apps/details?id=com.bunq.android&hl=nl&gl=US https://play.google.com/store/apps/details?id=com.bunq.andro...
- scblzn 6y agoAs far as I recall, they were also heavily censoring and/or banning users from their integrated community system for who was critical of the update.
- teekert 6y agoYeah they did that (although I think they did leave some time and specific places for people to complain but at some point decided: Ok, now it's enough.), but that was clear and pretty obvious. I'm still just really very puzzled how the star ratings came into being. I don't trust them anymore since this happened.
- teekert 6y agoFor context: They were a geeky fintech company with nice and fancy hardcore banking features. Then they pivoted to addressing a young, environmentally aware crowd by integrating their Instagram feed into their app and telling people without the right (2x more expensive) subscription that they saved up for the planting of exactly 0 trees, on the main screen of the app. I can understand why it happened, I was pretty obvious that other banks were copying all the feature that were successful and they needed a market for themselves. Still, they let down a lot of early adopters in the process. Yet somehow they "fixed" all the low star scores in a very short time period.