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The second clip talks about using social networking to learn more about their customers and increase retention. Not that mystical. So SalesForce wants to use s
by brown9-2 15y ago
The second clip talks about using social networking to learn more about their customers and increase retention. Not that mystical.
So SalesForce wants to use social networking to know more about the companies that use it's services? Is that what they mean by this?
- wccrawford 15y agoYes. As they said, it will allow them to better lock in their customers because they can better offer what their existing customers desire. Flipped around into being politically correct, they can better serve the needs of their customers, which will make those customers want to stay.