4 ms·

So when they ask for more than what’s in the contract, how should I respond?

• brudgers 5y ago
  With a conversation that delinates the proposed change to scope and its impact on cost and timeline. But more important is to discuss how changes will be handled before signing the contract. In particular something like "You will probably change your mind as we go along, that's normal, here's how we might proceed when that happens." At some point, I recognized a pattern. Potential clients who have a problem with such a discussion up front are telling you that they will have a problem with that discussion when there's payment involved later. Your options then are walk away from the client or price the work accordingly. It's worth noting that you can build all of those changes into your price. Your job is to help the client make money on their new or existing business operations. It is not to save the client money on your services.