I fully agree with you here that bugs in the software can be mitigated by having knowledgeable staff. But people can only be prepared for it if they hear about

I fully agree with you here that bugs in the software can be mitigated by having knowledgeable staff. But people can only be prepared for it if they hear about the issues beforehand. That's why I find it so offensive that Proctorio is suing what appears to be university staff to silence them.