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This is exactly what has happened on our first project. My thinking was that we have to write the contract more detailed in the future, but I guess it will be h
by cambaceres 5y ago
This is exactly what has happened on our first project. My thinking was that we have to write the contract more detailed in the future, but I guess it will be hard to avoid these situations anyway. I'll try out your advice, thanks a lot.
- brudgers 5y agoThe key is not better contracts. At the small and middle scales, pointing to the contract is almost always a sign of a poor relationship. Good client relationships are worth more than a good contract. You want someone you can trust in a handshake deal. You want a good contract too. But the most important thing is a relationship where people see a problem as mutual. Where it's both the client didn't say and you didn't ask.
- cambaceres 5y agoSo when they ask for more than what’s in the contract, how should I respond?
- brudgers 5y agoWith a conversation that delinates the proposed change to scope and its impact on cost and timeline. But more important is to discuss how changes will be handled before signing the contract. In particular something like "You will probably change your mind as we go along, that's normal, here's how we might proceed when that happens." At some point, I recognized a pattern. Potential clients who have a problem with such a discussion up front are telling you that they will have a problem with that discussion when there's payment involved later. Your options then are walk away from the client or price the work accordingly. It's worth noting that you can build all of those changes into your price. Your job is to help the client make money on their new or existing business operations. It is not to save the client money on your services.