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Also, if you're paying GCP any reasonable amount of money, you have an account manager who will respond in < 24 hours to connect you with the right PM to deal w
by asciimike 6y ago
Also, if you're paying GCP any reasonable amount of money, you have an account manager who will respond in < 24 hours to connect you with the right PM to deal with the issue. Google deals with lots of random humans, GCP mostly deals with actual businesses. As much as I hated the support offshoring Google (and sometimes GCP) did, most actual businesses could get a human fairly quickly.
- manquer 6y agoAnswering tickets is partly the kind of support I look for, Azure will get their account managers of my customer connected to me, Both AWS/Azure are okay to come on customer calls with me for a large enough deal. I never got that kind of support from Google.
- tpetry 6y agoBut you need to be logged into the cloud to start the support request. If they disable your account you can‘t start the process.