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I think so too. He says: I have no idea whether I’ll ever see the server again In this case the host probably doesn't know better than him. According to th
by lamnk 15y ago
I think so too. He says:
I have no idea whether I’ll ever see the server again
In this case the host probably doesn't know better than him. According to the NYTimes they are a swiss company, they only rent space and connectivity from the data center.
I see people jump up and down accusing their host being a bad host when their websites go down for 10 minutes. The thing is, shit like this happens all the time. Some years ago even Rackspace was taken offline because a truck hit their data center. Bizarre, right? Yes, but it did happen.
- idlewords 15y agoThe problem with DigitalOne was a complete lack of communication around this event. It was a long time (and a lot of badgering) before any of us learned anything about what had happened. I can sympathize with being busy during a crisis, but total silence for 24+ hours, with no working website, email, status page, or twitter account, is not acceptable.
- lamnk 15y agoYeah, that is what hosting companies often lack: communication with their customer during crisis. I totally agree that DigitalOne should inform their customers about the incident and they handled the case poorly. But, like I said, put all the blame on them is too harsh.