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> Psychological safety describes a belief that neither the formal nor informal consequences of interpersonal risks, like asking for help or admitting a failure,
by slibhb 6y ago
> Psychological safety describes a belief that neither the formal nor informal consequences of interpersonal risks, like asking for help or admitting a failure, will be punitive. In psychologically safe environments, people believe that if they make a mistake or ask for help, others will not react badly. Instead, candor is both allowed and expected.
People feel "psychologically safe" because they have confidence. They have confidence because they have a track record of getting things right. They might be wrong now but they have enough credit to risk being wrong. Successful teams have people who speak up because those people are confident (likely due to a history of success).
In any case, in the event that you speak up and are wrong, there's no way you can be insulated from "formal nor informal consequences of interpersonal risks". If someone says something that I know to be wrong, it makes me think less of them. Will I be rude to them? No, but if it keeps happening I'll pay less attention. Kind people will give you plenty of chances but only stupid people will give you infinite chances.
The perspective here, where we should aim for "psychological safety" is minimizing one kind of fail case (people not speaking up because they're afraid) and maximizing another (people speaking up and being wrong). It isn't obvious that you should make that trade-off.
- ColFrancis 6y agoRegardless of reality, perception of reality is more important for this. The boss can think the worker is wrong, and can react with a > That's stupid, it won't work due to X, we're going with Y or a > Thanks for the feedback, but this time we're choosing Y due to X. One is going to leave the worker happier than the other and feeling safer despite the boss thinking the worker is wrong. Unless you can measure the counter-factual (often not) you will only guess as to which was better.
- darkerside 6y agoThe latter is really just a more polite version of the former. I think the trust inspiring response would be, What are your concerns with solution A such that you think solution Y is better? Help me understand so I can explain what you're missing. Or, so I can see what I'm missing.