I had the same problem with a car insurance company and my birth date (was off by a year). I ended up navigating the call labyrinth ("It's mm/dd/yyyy but I thi

I had the same problem with a car insurance company and my birth date (was off by a year). I ended up navigating the call labyrinth ("It's mm/dd/yyyy but I think you have yyyy-1... ok, I'll hold") just enough to cancel the policy.