I totally agree, you still have to be diligent, and set ground rules on what is acceptable and not. I've sadly had to fix the same issues and have those same d

I totally agree, you still have to be diligent, and set ground rules on what is acceptable and not. I've sadly had to fix the same issues and have those same discussions. I should probably have said that, but part of outsourcing is setting those types of ground rules and holding the agency to them. Good agencies generally don't have an issue with this, it is the lowest cost ones or the "friends, cousins, kid" type are where you almost always get the bad result.