That's fair, although it's also possible that the way business is done could change (in fact, I think it has already been changing for at least a few decades, t

That's fair, although it's also possible that the way business is done could change (in fact, I think it has already been changing for at least a few decades, thanks to videoconferencing and telecommunications). Having sales teams available to receive inquiries and to chat, and having marketing materials (that, at least in the case of software, closely resemble documentation) accessible openly shifts more of the relationship-building responsibility (and opportunity) towards the client. And sure, latency and interruptions can be annoying. As can noises and distractions during in-person meetings. Good humour and offering ideas and suggestions for improvements are part of relationship building. Let's hope that connectivity and reliability continues to advance at the same time as well.