That is too technical for a lot of users. What is an 'icon'? Where is the 'desktop'? How do I 'double click'? I usually include screen shots with red-circles f

That is too technical for a lot of users. What is an 'icon'? Where is the 'desktop'? How do I 'double click'? I usually include screen shots with red-circles for where to click when trying to communicate stuff like that. I'd do something like, 'With the left mouse button double click the connect network drives icon on your desktop. (screenshot of desktop with icon circled).' A lot of people don't think about what they are doing when they use a computer. It is more like speaking your first language. I can write to you in English fairly effortlessly, but if we were having a discussion about grammar, I might not know all of the terms.