The problem is that they get it wrong, all the time, and always in the same direction. I think the solution is complex and includes at least 3 things: 1)treat i

The problem is that they get it wrong, all the time, and always in the same direction. I think the solution is complex and includes at least 3 things: 1)treat it as a public health problem, that is have campaigns, just like we did for cigarettes, explaining how toxic online content can be 2) mandate that platforms cannot censor content that is not illegal, but also must provide tools so that users can protect themselves, if they wish, from content they are offended by. 3) and most importantly, start the hard work of building trustworthy institutions. We would not be in this predicament it it was not plainly obvious that our institutions especially media, have rotted beyond redemption.