Hubris has nothing to do with it. It's just the reality in companies with existing revenue streams. If you have hundreds of agents using a web-based front-end

Hubris has nothing to do with it. It's just the reality in companies with existing revenue streams. If you have hundreds of agents using a web-based front-end to process loan applications, failure of the front-end app due to an unexpected change in the browser means an instant, measurable, and substantial loss in productivity and revenue.