SaaS gets hated on too much here. The incentives work out as well for desktop software - there's no longer the incentive to add new features to justify customer

SaaS gets hated on too much here. The incentives work out as well for desktop software - there's no longer the incentive to add new features to justify customers purchasing a new version (or withhold features until the new version). The problem I've seen is that it almost always comes with a big price hike when compared to an alternative of upgrading every 3 years. The only exception to this I can think of is Office 365 which still remains a deal.