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A big EU bank that I have my account (and an online account) with, cannot change customers OTP mobile phone number if they no longer have access to the old numb
by emayljames 5y ago
A big EU bank that I have my account (and an online account) with, cannot change customers OTP mobile phone number if they no longer have access to the old number (they require to send an OTP when number is being changed). The reason I know this is after several visits and calls over many months, all with a lot of effort put in. I am assuming they have zero CRUD that doesn't send OTP to the old number. A bank with billions should know better.
- TeMPOraL 5y ago> A bank with billions should know better. A bank with billions should have a manual process that may involve checking your identity in 20 different ways and maybe even pre-registering your whereabouts with the police, but ultimately resulting in giving you access to your account back. I'm guessing it might take sending them a strongly-worded legal letter to make further progress.