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correct answer is to apologize, acknowledge the problem, and outline a solution.
by eli 6y ago
correct answer is to apologize, acknowledge the problem, and outline a solution.
- whimsicalism 6y agoNot in a world with lawyers it isn’t
- eli 6y agoLetting the lawyers make strategic decisions is a choice.
- whimsicalism 6y agoSure, it's also a choice for companies not to donate millions of dollars to buy malaria nets in Africa. Admitting responsibility in as litigatious an environment as the US is essentially throwing away money, with less public benefit than the malaria nets.
- eli 6y agoYou assume the immediate legal problem is more important than the PR and regulatory problem. I don’t think it is.
- PurpleFoxy 6y agoAcknowledging the problem means a very very costly recall when it’s easier and not entirely unrealistic to just instruct the customers to keep their kids away from the product while it’s in use.
- eli 6y agoIf the problem can’t be mitigated absent a recall then yeah that’s what should be done. They may well end up facing an involuntary recall, which will make this PR strategy seem especially short sighted.