> You end up with the operator itself actually having to raise tickets with the MSP to change things on their own network. Once, I found out a contractor was s

> You end up with the operator itself actually having to raise tickets with the MSP to change things on their own network. Once, I found out a contractor was so used to opening and closing tickets for themselves that they were actually gaming the system and using it as a way to correct payements for their services. Each payement went through at least two accounting services and yet it worked. Interesting discussions followed :-). They are still there.