Here's Pingdom's response: http://blog.pingdom.com/2011/06/22/about-yesterday%E2%80%99s-pingdom-outage/ http://blog.pingdom.com/2011/06/22/about-yesterday%E2%8

Here's Pingdom's response: http://blog.pingdom.com/2011/06/22/about-yesterday%E2%80%99s-pingdom-outage/ http://blog.pingdom.com/2011/06/22/about-yesterday%E2%80%99s... If I were a customer, I would think this is a good response. It's essentially, "Here's what went wrong, and here's how we're going to fix it." If I were Pingdom, I'd go one step further once they've made the changes they're going to make. I'd write another post that says, "Remember that outage? Here were the steps we said we would make. Today, we're announcing that 100% of those steps have been taken, and to prove it, we just did a firedrill that replicated that outage, and everything is fine."