> Compounding this, I'm yet to have an interaction with Jetbrains staff that didn't leave me tearing my hair out. A quick perusal of YouTrack makes it clear tha

> Compounding this, I'm yet to have an interaction with Jetbrains staff that didn't leave me tearing my hair out. A quick perusal of YouTrack makes it clear that abrupt, dismissive interactions are standard policy. Agree. I originally put this down to the St Petersburgian charm, (which is why I can forgive the odd grammatical error such as definite/indefinite article mixup/missing) but I also suspected that this was a pattern. On the other hand, if the numbers of users has increased, perhaps they (the users of youtrack.jetbrains.com) hit their own "Eternal September". [1] Keeping a culture true to its origins is challenging. [1] https://en.wikipedia.org/wiki/Eternal_September https://en.wikipedia.org/wiki/Eternal_September