As one example, I used to sell textbooks on Amazon. Our account would be suspended at ANY report of potential issues with a book, despite a 98%+ positive feedba

As one example, I used to sell textbooks on Amazon. Our account would be suspended at ANY report of potential issues with a book, despite a 98%+ positive feedback rating. It was a constant battle against the platform, despite doing everything under the sun to ensure our customers had a perfect experience. Meanwhile, Amazon Warehouse was slinging hot garbage and getting constant negative feedbacks (80% positive range) and they never got suspended. Amazon Warehouse even cancelled a massive number of their own negative feedbacks by blaming Amazon Prime for things that had nothing to do with shipping. We were undercutting Amazon on price for a long time, but in the end we threw in the towel because it was just an impossible marketplace to participate in. Interestingly there was another textbook seller that had a similar experience that got their testimony read to Bezos by Congress. https://www.theverge.com/21349440/amazon-marketplace-third-party-sellers-antitrust-hearing-jeff-bezos https://www.theverge.com/21349440/amazon-marketplace-third-p...