But what did he interview for? There's a big difference between getting a customer support interview at Google and getting an engineering interview. He doesn't

But what did he interview for? There's a big difference between getting a customer support interview at Google and getting an engineering interview. He doesn't really say what he interviewed for. Or for that matter, what kind of job he's looking for and what his skills are other than QA @ EA (was he writing automation, or doing gameplay testing?), an 18 year old developer (intern?) at IBM, and customer service at Amazon. And maybe that's part of the problem -- hiring managers don't know what he wants to do. (which is easier to get away with at a small company since you'll do a bit of everything, but larger companies are generally looking for someone to fill a specific role) If he's consistently getting first interviews but not getting past that, then maybe his resume sounds better than his actual skill level.